Help Center
Find answers, get support and learn how RMBDESK can help you pay China easily and securely.
A complete walkthrough on sending money to China.
How to verify your identity and increase your limits.
Detailed guide to all available payment methods.
Manage your business payments like a pro.
Send Money
Everything you need to pay a Chinese supplier from start to finish.
How do I send a payment to China?
Create an account, enter the amount you want to send, choose how you will pay and how your supplier will receive, then review the rate and fee and confirm. Your supplier is paid in RMB.
Can I pay a Chinese bank account, Alipay or WeChat Pay?
Yes. You can choose a Chinese bank account, Alipay or WeChat Pay as the receiving method when you create the transfer.
What details do I need about my supplier?
For a bank payment you need the beneficiary name, bank name and account number exactly as they appear on the supplier's invoice. For Alipay or WeChat Pay you need the registered account name and ID.
Can I cancel or change a transfer after confirming?
Once a transfer has been sent for processing it may not be possible to change it. Contact support as soon as possible and we will tell you what can be done.
Is there a minimum or maximum amount?
Limits depend on your payment method and your verification level. Verified accounts get higher limits, and you can see your current limit when you enter an amount.
Accounts & Verification
Set up your account and get verified so you can send with full limits.
How do I create an account?
Select Get Started, enter your details and confirm your email. You can explore rates straight away, and complete verification before sending.
Why do I need to verify my identity?
Identity checks (KYC) are required to keep payments secure and compliant. They protect you and your supplier from fraud.
What documents do I need?
Individuals usually need a valid government-issued ID. Businesses may also be asked for registration documents and details of the people who own or manage the company.
How do I increase my transfer limits?
Complete every verification step in your account settings. If you need higher limits for larger supplier payments, contact support.
I forgot my password. What do I do?
Use the Forgot Password link on the login page and follow the instructions sent to your email.
Payments & Fees
Understand how you can pay and what it costs.
What payment methods can I use?
You can pay by bank transfer, mobile money, USDT (TRC20) or USDC (ERC20). Available methods can vary by country.
How much does a transfer cost?
The RMBDESK fee is shown on the amount screen before you confirm, next to the exchange rate and the amount your supplier will receive. There are no surprises after you confirm.
Are there charges from my bank or mobile money provider?
Your own bank, mobile money provider or crypto network may charge separate fees. These are set by them and not by RMBDESK.
When do I pay?
You pay after reviewing and confirming the transfer. Follow the payment instructions shown on screen and keep your payment reference.
Can I pay with crypto?
Yes, USDT on the TRC20 network and USDC on the ERC20 network. Always send on the exact network shown, because funds sent on the wrong network can be lost.
Rates & Currencies
How our exchange rates work and which currencies we support.
How are exchange rates calculated?
Rates are based on live market data and updated regularly. The rate you see when you confirm is the rate applied to your transfer.
Which currencies can I send from?
We support UGX, KES, NGN, GHS, TZS, RWF and ZMW, plus USDT and USDC. Check the Popular Corridors section on the home page for current rates.
Why does the rate change?
Currency markets move throughout the day. Rates refresh automatically, so check the amount again just before you confirm.
Can I lock in a rate?
The rate is fixed at the moment you confirm the transfer. Before that, it may update.
Transactions
Track your payments and understand every status.
How do I track my transfer?
Open Transactions in your dashboard to see every payment and its current status. You will also get notifications as it progresses.
What do the transaction statuses mean?
Pending means we are waiting for your payment. Processing means we have received it and are settling to your supplier. Completed means your supplier has been paid.
How long does a transfer take?
Most transfers settle within 1 to 30 minutes. Bank transfers can take up to the same day depending on your payment method.
My transfer is taking longer than expected.
Check the status in your dashboard first. If it has not moved, contact support with your transaction reference.
Can I download a receipt or statement?
Yes. Open the transaction in your dashboard to view its details. Business accounts can also access transaction reports.
Business Accounts
Tools for companies that pay suppliers regularly.
What is a business account?
A business account is built for companies, with lower fees, multi-user access, transaction reports and a dedicated account manager.
How do I open one?
Select Open Business Account on the home page and complete the business verification steps.
Can my team use the same account?
Yes. Multi-user access lets several team members work under one business account.
Can I get reports for my accountant?
Business accounts include transaction reports so your finance team can review and reconcile payments.
Security
How we protect your money and your information.
Is RMBDESK safe and secure?
We work with licensed payment partners, enforce KYC and AML checks, and use encryption on every transaction.
How do I protect my account?
Use a strong, unique password, never share your login or verification codes, and always check the address bar shows our real website.
What should I do if I spot suspicious activity?
Change your password and contact support right away with the transaction details.
Will RMBDESK ever ask for my password?
No. Our team will never ask for your password or verification codes by email, chat or phone.
Troubleshooting
Quick fixes for the most common problems.
I can't log in.
Check your email and password, then use Forgot Password if needed. If it still fails, contact support.
My payment was made but not confirmed.
Allow a few minutes, then check your dashboard. If it has not updated, contact support with your payment reference and proof of payment.
My supplier says they haven't received the money.
Check the status in your dashboard. If it shows Completed, send us your transaction reference and we will help trace it.
I entered the wrong supplier details.
Contact support immediately with your transaction reference. The sooner we know, the more we can do.
How do refunds work?
If a transfer cannot be completed, contact support to request a refund. We will confirm the outcome and the amount once it has been reviewed.
RMBDESK Services
What RMBDESK offers beyond a single payment.
What services does RMBDESK offer?
RMBDESK helps businesses and individuals pay Chinese suppliers using local currency, USDT or USDC, with settlement in RMB.
Can you pay suppliers on my behalf regularly?
Business accounts can manage repeat supplier payments from one dashboard. Contact your account manager to discuss your needs.
How do I contact the team?
Use Live Chat, email support@rmbdesk.com, message us on WhatsApp or submit a ticket from the Contact Support panel on this page.
New to RMBDESK?
Check out our Getting Started guide and make your first transaction in minutes.