This explains what personal data RMBDESK collects, why, and how it is used, stored, and protected when you use our website and payment services.
| Category | Examples |
|---|---|
| Account information | Name, email, phone number, password (stored as a hash, never in plain text) |
| Identity verification (KYC) | Government ID, date of birth, nationality, residential address, a selfie photo, proof of address |
| Transaction data | Payment amounts, currencies, beneficiary details, timestamps, status history |
| Payment method details | Bank or mobile money reference used to fund a payment (never full card or account numbers beyond what's needed to process a transfer) |
| Usage data | Device/browser information, IP address, pages visited, for security and troubleshooting |
| Support communications | Messages you send to our support team |
Identity verification and transaction records are retained for the period required by applicable anti-money-laundering regulations after your account is closed or a payment completes — commonly five years, but this varies by jurisdiction and must be confirmed with a compliance advisor.
Account information is kept while your account is active. Support messages are kept as long as needed to resolve your query and for a reasonable period afterward for quality and dispute purposes.
Passwords are hashed, never stored in plain text. Identity documents are stored outside the publicly accessible parts of our systems and are only viewable by authorized staff through an access-controlled interface.
Connections to RMBDESK are encrypted. Staff access to sensitive systems requires two-factor authentication, and every action staff take on your account or payments is logged.
Subject to legal and regulatory limits (particularly around anti-money-laundering records, which cannot be deleted on request), you may ask us to:
To exercise any of these, contact us using the details below.
RMBDESK is not directed at, and does not knowingly collect data from, anyone under 18.
If we learn that we have collected data from a minor, we will delete it.
We may update this policy from time to time. Material changes will be notified via email or an in-app notice before they take effect.
Questions about this policy, or requests relating to your data, can be sent to support@rmbdesk.com .